Intermountain Health Care's McKay-Dee Hospital Center
Driving Down Readmissions by Caring for Patients the "Right Way"
McKay-Dee Hospital Center in Ogden, Utah, part of the Intermountain Healthcare System, had readmission rates in the lowest 3 percent of hospitals across the nation for all three clinical areas reported to the Centers for Medicare and Medicaid Services (CMS) for the selection period, and its heart failure and pneumonia readmission rates were within the best 1 percent of hospitals reporting.
Performance Improvement Strategies
- Comprehensive quality improvement strategies, supported by extensive, systemwide clinical research and training in evidence-based care.
- Identification of heart disease patients for education, post-discharge phone calls, and referral to the outpatient heart failure clinic.
- Integration with community providers, both within and outside of Intermountain’s network, which provides a continuum of care and helps ensure patients are connected with a medical home.